
Reviews
4.3
674 Ratings
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Stopped working
Just went to put our 4 month old in it and it will not turn on. Checked the wall connection and verified that there was power at that outlet. Verified that connection at the bassinet was secure and still no power.
Merchant Response
Thank you for your feedback! We’re so sorry to hear of the trouble you’re having with your Sense2Snooze Bassinet and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Sleepless dad on gracobaby.compages/home.aspx
May. 23, 2024
Loud Rocking and Vibration Stopped Working
Started making a loud noise while rocking and the vibration mode stopped after approximately 6-8 weeks. Contacted graco to fix under warranty and they replaced the base-which fixed the rocking for a short amount of time, but now after using for another month the loud noises have started again. The vibration was never fixed through the warranty process, which is extremely disappointing. When it worked properly my baby loved it.
Ashley411 on gracobaby.compages/home.aspx
Apr. 21, 2024
Cry Detection has never worked right
Love that this bassinet rocks and vibrates, my baby loved it. Unfortunately the Cry Detection feature has never worked right. It just goes off randomly, even when the room is silent and there's no baby in the bassinet. I had to turn it of because it would actually go off when my baby was sleeping soundly and would WAKE him. No thanks. Would be great if Cry Detection actually worked.
MomWhoRuns on gracobaby.compages/home.aspx
Apr. 18, 2024
Breaks unexpectedly
Suddenly stopped working. Not sure why but very upsetting and right before baby bedtime :(
Sadnews on gracobaby.compages/home.aspx
Apr. 14, 2024
Stopped working
This worked great…. Until it suddenly stopped working entirely. Not worth the price for the limited time that we had to use it.
Fish32 on gracobaby.compages/home.aspx
Mar. 28, 2024
Disappointing
Cycle through cry detection when the house is quiet
Merchant Response
Hi! Thank you for posting your review. We are sorry to hear that our Sense2Snooze Bassinet didn't meet your expectations. We use all the feedback we receive to continually improve on everything we do. If you require our assistance, please contact us via LiveChat or https://www.gracobaby.com/support/contact-us and we will be happy to assist you. Thank you!
Mommyto12345 on gracobaby.compages/home.aspx
Mar. 22, 2024
Love!
Baby loves it!! Exactly as described and works great!! So glad we choose this bassinet! Highly recommend.! Baby slept through the night starting around 6 weeks and it's been amazing!
Jlvs on gracobaby.compages/home.aspx
Feb. 13, 2024
Malfunctions
It was nice until it started clicking loudly and the vibrate function stopped working.
Merchant Response
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your Sense2Snooze Bassinet with Cry Detection Technology and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Bobi on gracobaby.compages/home.aspx
Feb. 06, 2024
Not great user guide
How do you reset to factory settings? I turned on parent mode and now my bassinet won't rock anymore. Have tried everything!
Merchant Response
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with yourSense2Snooze Bassinet and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Lmurillo on gracobaby.compages/home.aspx
Jan. 06, 2024
Great features but stopped working out of nowhere
I was gifted this bassinet and thought it was a great product until it stopped working. None of the functions work and we are so bummed the baby didn't get to use it.
Merchant Response
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your Sense2Snooze Bassinet and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
GT23 on gracobaby.compages/home.aspx
Jan. 05, 2024
DONT RECOMMEND. Save your money!
Don't waste your money on this P0S bassinet, my child made a mess in it and it's impossible to take apart and clean where they made the mess. SAVE YOUR MONEY BUY A DIFFERENT BRAND. Graco doesn't make it possible to take netting off for proper cleaning.
Unhappy parent173 on gracobaby.compages/home.aspx
Jan. 03, 2024
Only worked for 2 months
I was gifted this 2 years ago for our first baby. It worked pretty well but we had a big baby and he outgrew it in 2 months. I kept for second baby and when I pulled it out of storage (inside the house) it no longer works. At this price, it should last over 2 months
Detbaby on gracobaby.compages/home.aspx
Jan. 02, 2024
Amazing Basinet
I bought this for my second born and it was a God send. I'm using it for my 3rd baby but the vibration settings stopped working. I was wondering if there is anything that can be done about it? Or if it can be reset?
Jnwc on gracobaby.compages/home.aspx
Jan. 02, 2024
Graco bassinett
Used for a month and a half and now it will not turn back on.
Merchant Response
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your SenseSnoooze Bassinet with Cry Detection and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Sense to snooze on gracobaby.compages/home.aspx
Dec. 27, 2023
Doesn't Turn On After Roughly 2 Months of Use
I received this as gift for my baby born on September 21st, it hasn't even been 3 months yet of using the bassinet and it just stopped working out of nowhere. Really disappointing considering the price point and we had loved this product up until this point.
Merchant Response
Thank you for your feedback! We’re so sorry to hear of the trouble you’re having with your Sense2Snooze Bassinet and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
ChoiniereSam on gracobaby.compages/home.aspx
Dec. 20, 2023
Buy for rocking and not vibrating
I love this bassinet but it could use an upgrade. The 3 speeds are perfect and my son loves to rock at top speed! I'm not a fan of all the sounds especially when the cry detector comes on, but I adjust the volume and it is ok. Just don't use the cry detection at night or the sounds wake the baby up even more. I love the mesh sides and it's a good height for my bed. However there is no handle to pull so have to get underneath to move it. My only complaint after 3 months is that our vibration feature quit working. I heard the motor give out in the middle of the night and I can't get it to go back on. Overall I really like this bassinet, but for the price I feel like it should work longer and have a better motor.
Momsoccer on gracobaby.compages/home.aspx
Dec. 11, 2023
Just OK
Great in theory, but this bassinet could use some better features. The response to our baby crying is great, but it moves on to a new option way too quickly if she hasn't stopped crying before she can get used to one which often wakes her up completely. The buttons are way too loud and I wish were soft touch because clicking the buttons every time you turn it on to get to the right setting is nerve wrecking after you transfer the baby to the bassinet. There's nothing that keeps baby in place so if they're wiggly in their sleep and the rocking motion is on, she ends up pushed against the bottom of the bassinet. The rocking is also way too fast for a new newborn in my opinion. It came dangerously close to looking like it would cause shaken baby syndrome. There are several settings that do work really well and our baby likes. For the price we paid (I think we got 20% off), it works good enough. But I wouldn't pay full price for this and would otherwise probably choose a different brand. I know some are much too expensive though which is why we went with this one initially.
Floyds23 on gracobaby.compages/home.aspx
Dec. 08, 2023
Graco Sense2Snooze...
Graco Sense2Snooze Bassinet rocking is great but it randomly turns the sound on and the vibration just stopped working. Baby loved the vibration too.
JoeSmith7 on gracobaby.compages/home.aspx
Dec. 03, 2023
Nice Bassinet!
Good product overall. It rocks my little one right yo sleep. The music and Sounds are nice too! Although I would skip over "Rock a bye baby" after learning the horrible history of that song. The only issue I had with regards to functionality was that the canopy constantly collapses. I thought it was maybe sliding out of the connectors, but that wasn't the case. It just randomly collapses. I guess something in the tension was off.
Jasmine Smith on gracobaby.compages/home.aspx
Dec. 01, 2023
Power doesn't work
It was working great and then the power just stopped working, even with replacing the AC adapter.
Ashley95 on gracobaby.compages/home.aspx
Nov. 10, 2023