Shipping protection: Covers loss, damage, or theft. If there’s a problem with your package, Extend will make it right.
Product protection: No sweat repairs or replacements in case of accidental damage depending on your product. Plus, extended failure protection after the manufacturer warranty expires.
Why add Beyond Protection by Extend?
Manufacturers’ warranties vary, but Beyond Protection by Extend helps fill in the gap. Not only does Beyond Protection provide extended protection as the manufacturer’s warranty expires, but it may also cover accidental damage not covered by your manufacturer’s warranty such as spills or breaks.
Plus with shipping protection, your package is covered en route; whether it’s a mixup on the truck, mishandled by a shipping carrier, or stolen while you’re at work, we’ll make it right.
Add product protection to your purchase during checkout. Our partner Extend will work directly with you to get your product repaired or replaced. No catches — everyone wins. Getting help is easy Contact Extend here 24/7 or by phone at (877) 248-7707. Most issues are resolved in minutes and after approval, Extend will send you all the details to resolve your issue.
Customer Testimonials
Hear what Extend customers have to say:
“Really quick response and super easy to reorder a replacement that got lost in the mail.” - Jessica
"Quick, friendly, and professional service. Extremely happy!” - Gina
“This was the most user-friendly experience I have had in a long, long time!” - Paul
Frequently Asked Questions
Q: What is protected? A: Shipping protection includes loss, theft, or damage.
Product protection covers failure as the manufacturer’s warranty expires through your chosen term. Depending on your product, you may also have coverage for accidental damage starting on day one through your chosen term.
Q: What happens if my package is lost, damaged, or stolen with shipping protection? A: After approval, if your package is lost or stolen, you may receive a gift card for the value of the product (plus shipping costs and taxes) so you can order a replacement. If your product arrives damaged, we will either issue a full or partial refund via a gift card or have the product repaired.
Q: I have a question about the product I purchased or the shipping status. Who should I contact? A: Contact our Customer Care directly for any product and shipping-related questions.
Q: Can I transfer product protection to another person? A: Product protection makes a great addition to a gift. Transfer to the recipient using MyExtend or by calling (877) 248-7707. Upon transfer, an email is sent to both you and the recipient.
Q: Can I cancel my protection? A: For product protection, contact our Customer Care. We will submit the cancelation request and also issue any remaining refund. Shipping protection is non-refundable if your item has already shipped. We can refund shipping protection if your item has yet to ship.
Q: What happens if I return my product? A: If you return your product, Bed Bath & Beyond returns the amount you paid for your product protection. Depending on how much time has passed since your purchase, you may receive a prorated refund, less any paid service.
Shipping protection is nonrefundable.
Q: I haven’t received a refund for my protection even though I returned my product. A: Bed Bath & Beyond handles all transactions for product protection sales and refunds. For assistance with refunds, contact our Customer Care.
